Returns & Exchanges

At Ferro Concepts, we stand behind the quality of our gear and offer a 30-day return policy for items in new, unused condition with original packaging. If your equipment does not meet your mission requirements, we are committed to facilitating a straightforward exchange or refund process.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original condition, unwashed, and includes all original tags and packaging within 30 days of delivery.

• 2.
  Initiate Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 3.
  Ship the Gear

  Print your prepaid shipping label provided by the portal and securely package the items to prevent damage during transit.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.